UX Meets MBA: A Designer Goes to Business School
If great design can imbue customers with trust, why are designers so removed from product management and the larger business strategy? As a director of UX with an MBA, I strive to bring both worlds together to create a new model in which user experience and design align with overall business strategy and company vision to drive increased revenue and customer engagement.
After this session, you’ll be able to:
- Articulate the ROI of improved customer experiences
- Build strategic plans that include customer and business outcomes
- Teach creatives to use business metrics in their everyday work”